faq

Main  Questions

• How do I get started?

  You have to sign up with the GlobalBTCMining platform or use the referral link of the invitee. Or you can download our platform APP, you can click this link.

• How many accounts can I have?

  According to the Terms and Conditions of GlobalBTCMining, you can have one account.

• What should I do if I forget my username or password?

  Click the Forgot password link, enter your email address or username, and the system will send a reset link to your email. After clicking the link, the system will send your username and new password to your email.

• How do I get started with your system (Purchase/Withdrawal/Register)?

  You can check out tutorial. 1. Register 2. Purchase a contract 3. Withdraw

• Do you have mobile APP?

  Yes, please check our homepage, now only have Android APP, you can click this link. IOS APP will coming soon, please wait.

• How many miner contract can I purchase?

  You can purchase same or different miner contract at the same time.

• Why no mining contract in my account after successful purchase?

  All cryptocurrency transfers need 1-3 confirmations. Please wait for the cryptocurrency network to automatically confirm. This may take 10-30 minutes. After the automatic confirmation is completed, system will automatically send a successful purchase email.

• Do I need to wait on the purchase page after the purchase is completed?

  No, you can close the page after the purchase (transfer) is completed, the system will automatically confirm (about 10-30 minutes), and you will receive an email confirming the purchase is successful.

• How secure are user accounts and their data?

  All your personal data is well encrypted and securely stored on separate servers. All web services and data exchange take place over channels protected by the SSL protocol (https). Wallets are stored using PGP encryption. No one has direct access to customer funds, and regular financial and security audits ensure that funds are always safe and fully accounted for.

• The withdrawal was successful, but it is not show in my wallet?

  After the withdrawal is successful, the cryptocurrency network needs to confirm 1-3 times, so you need to wait for about 10-30 minutes and then you can see the withdrawal amount in your wallet.

• Can I purchase miner contract using my account balance (reinvest my profits)?

  Yes, of course, you can.

• Do you have limits on the miner contract?

  Yes, each contract has minimum and maximum amount. You can view the purchase amount of each contract after logging in.

• What e-currencies do you currently accept?

  Currently, we accept the following currencies: Bitcoin, Ethereum, Litecoin, DashCoin, Tron, USDT TRC20, USDT BEP20, Dogecoin, BNB, Ripple, Stellar.

• Which network do you choose?

  Bitcoin choose Bitcoin network. Ethereum choose Ethereum network. Litecoin choose Litecoin network. Dash choose Dash network. Tron choose Tron(TRC20) network. USDT TRC20 choose Tron(TRC20) network. USDT BEP20 choose BNB SmartChain(BEP20) network. Dogecoin choose dogecoin network. BNB choose BNB SmartChain(BEP20) network. Ripple choose XRP network. Stellar choose Stellar network. Please confirm the transfer network. If the wrong network is selected, it cannot be refunded.

• How quickly will the funds be in my wallet upon withdrawal?

  Withdrawal is Instant and Automatic, but same as deposit, withdrawal need 1-3 confirmations, so please wait 30-60 minutes, then will arrived your wallet address.

• Do you charge a withdrawal fee?

  No, withdrawal automaitic and do not need charges a fee.

• Do you have withdrawal limits?

  Yes, Bitcoin, ETH and USDT minimum withdrawal amount is $5, and Litecoin, DashCoin, Tron, Dogecoin, BNB, Ripple minimum withdrawal amount is $1.2.

• Is withdrawal available on holidays and weekends?

  Yes, You can withdrawal at any time.

• How to become a member of the referral program?

  When registering in your Personal Account, each partner is assigned a referral link used to invite other participants and receive bonuses following the terms of the referral program. You can also register yourself using the referral link of the invitee.

• When will I get my bonuses?

  After your referral purchases contract, referral bonus will be automatically added to your account daily.

• Can I get passive income?

  Yes, you can. You do not have to make a deposit yourself. Each partner is assigned a referral link used to invite other participants and receive bonuses following the terms of the referral program.

• What interest can I get from the referral program?

  We have 3 levels of the affiliate program: 5%-10%-15%. You can read the Terms and Conditions in the corresponding menu. The company also regularly holds promotions with additional bonuses. You can find out about the terms of the promotions by subscribing to our Telegram channel.